There are no cash refunds on livestock. Guarantees (if any) are only for replacements! Store credit may be given if available. There are NO guarantees on animals shipped in weather 40 degrees or lower. There are no guarantees on saltwater fish and invertebrates. Reptiles are guaranteed for 48 hours. You must pay a delivery or shipping fee for return of animals and have proof of purchase. There are NO REFUNDS on cancelled orders once they’re processed, store credit will be issued to the customer instead. There are no refunds on custom work. All custom work, animals, birds, feeders, and hard goods DEPOSITS ARE NONREFUNDABLE!